Europe: +44 (0) 20 70997520
North America: +1 800-723-9051
Asia Pacific: +852 301 84908
North America: +1 800-723-9051
Asia Pacific: +852 301 84908
Doug gives clients specific, actionable, results-oriented advice and guidance on how to build sales, profits and guest and employee satisfaction. He has a broad range of experience, spanning from operational to boardroom that he uses to create executable action plans, provide strategic direction and build team alignment.
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Duncan MacArthur consults on all aspects of operational excellence in hotels, resorts and mixed use developments including those with leisure components such as Golf and Spa. Duncan has worked extensively in a leadership capacity within the hospitality and leisure industry. His experience covers project management, general management, property management, sales and marketing, food and beverage management, human resource management, and training and development. He has lived and worked in Africa, the Caribbean, the Middle East, Asia and Europe.
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Etienne La’Brooy is a seasoned hospitality professional who has over 30 years’ experience of creation, redevelopment, pre-opening and operational management. He has tremendous knowledge of the Hotel and Travel sector in Australasia and stands ready to guide and assist developers and owners with attaining their financial and corporate goals.
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Philippe participates in effective strategic, financial & operational planning while empowering clients to achieve growth. He assists and advises in shaping the strategies of companies facing change management challenges. He reviews and builds reliable business, reporting, financial and internal audit information. He embeds Risk Management, Constructive Internal Auditing and related Internal Control activities. Philippe recently certified as EU GDPR Practitioner from ‘IT Governance’.
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Ranjit brings cross border experience and a range of multi-disciplinary skills to play in advising clients on all aspects of Design as related to Architecture, Interior Design, Mechanical & Electrical systems, and Landscape Architecture, for all types of hotels and resorts, new build as well as renovation projects. He has extensive specialist knowledge and experience in establishing hotel pre-opening countdown schedules and providing certification in order to render the process seamless. He is highly experienced in providing guidance for co-ordination between the team completing the project and the Hotel Operational Staff and their training.
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Rosie Hobbs specialises in designing and implementing organisation development solutions to support hotel companies with their start up, change or expansion objectives. With over 25 years of international hospitality experience in multicultural environments, her particular expertise is in the people development arena, designing and delivering best practice processes and training initiatives to realise performance potential and competitive advantage.
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