Duncan MacArthur

Duncan MacArthur offers clients straightforward pragmatic actionable advice addressing operational facets of hotels, resorts and mixed use developments. With more than thirty years of experience working with IHG, ITT Sheraton and more recently with individual owners and developers, he has current skills and experience in business planning and start up's, performance improvement, operational reviews and business turnarounds. He both contributes to and leads assignments for developers, owners and operators around the world.

Recently, his roles in assignments have required him to

• develop the Service Standards recommendation and to describe the customer journey and brand touch points in each of rooms, food and beverage and spa within an accommodation led Private Members Club concept for a Mongolian SPV
• analyse the preferred operator option for and then assist in the creation of the business plan for a mixed use resort development in southern England
• mentor the leadership and a senior management team at a charitable foundation in East London including adapting to modern business challenges implementing practices involving people, standards, processes and technology as well as reviewing sales and marketing and introducing a new and effective pricing model
• conduct an organisational review and gap analysis for a hotel in Seoul, South Korea, the production of the requisite Standard Operating Procedures together with action and advice on implementation, supporting the provision of Brand and Service Standards as well as Sales and Marketing strategies
• conduct a feasibility study of a proposed resort in Ghana, West Africa. He was subsequently retained by the owner and development company to further develop the proposal taking into consideration the investment and operating objectives and current needs - the services required, the role of a brand, the relationship with the development company.

A key part of Duncan's consulting work concentrates on the people aspect of the business - like his clients Duncan passionately believes that investing in people is the most effective route to a successful company. He provides a holistic approach to the probing, creating and delivery of a wide range of practical, people-centred solutions. These have been shown to help clients achieve their strategic and financial goals. His experience and comprehensive direct involvement enables him to offer a menu of tailor-made solutions and services in the management and operations of hospitality and tourism projects; installing structured and profitable management and reporting structures and systems.

Duncan has worked extensively in a leadership capacity within the hospitality and leisure industry. His experience covers project management, general management, property management, sales and marketing, food and beverage management, human resource management, training and development. He has lived and worked in Africa, the Caribbean, the Middle East, Asia and Europe.

Associated Areas of Expertise

Asset management Read more >

Boutique hotels Read more >

Business turnaround Read more >

Customer service improvement Read more >

Design reviews Read more >

Food and beverage management Read more >

General management Read more >

Golf course, marina and other recreational facilities Read more >

Human resources Read more >

Leadership development Read more >

Master planning design Read more >

New hotel openings Read more >

Process improvement Read more >

Project management Read more >

Renovation programme management Read more >

Resorts Read more >

Shared ownership (condominium, time share, fractional) Read more >

Spa health and fitness management Read more >

Standard operating procedures Read more >

Tour operator contracting Read more >

Resort Owners and Communities Read more >