Recent Assignments
Below are a few of the assignments that the Hotel Solutions Partnership consultants have been involved with recently.
We work with hotel owners, hotel operators and developers and investors, and those wishing to become involved in the hotel and hospitality industry, providing them with specialist hotel consultancy services.
You may also be interested in our case studies, what our clients say about us and why they choose us.
Date |
Area of expertise |
Client |
Assignment |
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|---|---|---|---|---|---|
| 2012 |
Benchmarking performance
Development strategy
Market entry
New hotel openings
Product definition and launch
Site development
Strategic development |
An independent family company owned and run by the fifth generation. The South of England pub estate is over 250 |
To make an assessment of the market
opportunity for an new accommodation concept, prior to the commitment to further work on
a comprehensive development plan and feasibility study |
||
| 2012 |
Benchmarking performance
Development strategy
Market entry
New hotel openings
Product definition and launch
Site development Strategic development |
CEO of potential hotel developer
|
Review of concept and possible
future planing prospects for the development of a piece of land of approximately 55,000
square metres on the island of Bali, Indonesia |
||
| 2012 |
Benchmarking performance
Brand management
Central reservation systmes
Content management
Distribution channel management
E-Commerce
IT strategy
Organisational development
Pricing
Process improvement
Property management systems
Rooms management
Strategic planning
Yield management |
CEO and Director of Marketing of UK based chain of mid market hotels |
To review 1. The impact of the revenue management changes and the possible contribution to rate and brand dilution 2. The impact of channel management and the relationship with the growth of OTA volumes and decline in web direct bookings 3. The efficiency and capability of the brand's website, content, optimisation strategy and demand marketing expenditure and their impact on driving direct demand. |
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| 2012 |
Asset management
Benchmarking performance
Brand management
Business turnaround
Customer relationship management
Finance
Food and beverage management
General management
Golf course, marina and recreational facilities
Human resources
Investment appraisal
Pricing
Process improvement
Resorts
Sales and marketing management
Segmentation analysis
Service strategy and skills
Spa health and fitness management
Strategic planning
Valuation advice
Yield management |
CEO of hotel division of quoted Irish company |
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| 2012 |
Benchmarking performance
Finance
General management
Rooms management
Sales and marketing management
|
CEO of hotel operator |
To undertake a desk-based review of profit
conversion at a managed and branded hotel in Scotland |
||
| 2011/12 | Architectural design Benchmarking performance Boutique hotels Concept planning Design reviews Development strategy Investment appraisal Operator choice Market entry Members and shareholder agreements New hotel openings Product definition and launch Resorts Service strategy and skills Shared ownership Site development Spa design Strategic planning Sustainability |
Special Purpose Vehicle created by 4 individual investors | Develop a Business Plan for a Private Residence Club located in a national park in Mongolia including strategic option analysis, site analysis, market analysis, concept study, customer journey description, operator choice, space allocation and design of operational elements - all within an sustainable envelope | ||
| 2011 | Brand management Central reservation systems Customer relationship management Distribution channel management Management development and training Mobile phone application technologies Organisational development Pricing Process design Sales and marketing management Strategic planning |
CEO of a European mid market branded operator | In the context of a shift in business towards e-channels, facilitate an internal discussion evaluating the Sales function at a unit and centre level | ||
| 2011 | Asset management Benchmarking performance Booking engine selection Brand management Business turnaround Change management Customer service improvement Distribution channel management E-Commerce Finance Food and Beverage management General management Golf course, marina and other recreational facilities Human resources Leadership development Organisational development Performance management Pricing Process improvement Quality management Resorts Sales and marketing management Spa health and fitness management Strategic planning Tour operator contracting Website development Yield management |
CEO of an Irish quoted company | In respect of an owned and operated upscale golf centric resort in Spain, research and deliver an action plan for improving the short / medium term earnings performance plus an analysis of strategic options |
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| 2011 | Benchmarking performance Boutique hotels Business turnaround Change management Finance Food and beverage management General management Human resources Leadership development Management development and training Organisational development Performance management Pricing Process design Rooms management Sales and marketing management Service strategy and skills Standard operating procedures Yield management |
Charitable conference centre and retreat | Mentoring of leadership and senior team | ||
| 2011 |
Asset management General management Sales and Marketing management Strategic planning |
Irish Owner Operator | A review of the rooms S&M Strategy to lead to an action plan An overview of strategy for the business and a high level study of possible options A high level study of optimum asset performance |
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| 2011 |
Brand management Finance General management Risk management Strategic planning |
One of the fastest growing hotel companies in the world |
Assist develop an operational risk map; research and present an informed view on the critical business risks that operational leadership needs to manage going forward; the analysis follows the Deloitte Risk Intelligence format. |
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| 2011 |
Boutique hotels Finance General management Pricing Sales and marketing Strategic planning Technology |
Charitable conference centre and retreat |
An initial assessment of the business in two key areas:-
|
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| 2011 |
Benchmarking performance Brand management Destination management Development strategy Investment appraisal Resorts Market entry |
Leading independent private equity investment firm focused on Central and Eastern Europe | To study the market potential in Poland for holiday villages, including defining, commissioning and then analysing proprietary demographic data and conducting a limited field survey | ||
| 2010 | Brand management Change management Finance Food and beverage management General management Golf course, marina and recreational facilities Human resources IT strategy Process improvement Project management Rooms management Sales and marketing management Service strategy and skills Standard Operating Procedures |
Director of Operations of a luxury hotel brand | Within a 13 week period research, write and edit about 750 separate Standard Operating Procedures for all front of house and back of house processes, to describe the objective, procedure and provide all cross referencing. | ||
| 2010 | Booking engine selection Brand management Business systems knowledgebase Central reservation systems Change management Diversity E-commerce Food and beverage management General management Global distribution systems Hotel management contracts Hotel operator selection IP telephony / WAN / VoIP/ HSIA / WiFi IT strategy / investment planning Management development / training Process improvement Project management Strategic planning |
CEO hotel division of South Korean quoted company | Develop an I.T. strategy for a hotel management company | ||
| 2010 | Benchmarking performance Booking engine selection Brand management Central reservation systems Change management Channel management Customer relationship management Customer service improvement Development strategy Distribution channel management Finance General management Hotel management contracts Human resources IP telephony / WAN / VoIP/ HSIA / WiFi IT strategy Market entry Organisational development Pricing Private label service agreements Process design Process improvement Property management systems Service strategy and skills Spa, health and fitness management Standard operating procedures Strategic planning Yield management |
CEO hotel division of South Korean quoted company | Enabling international development | ||
| 2009 | Benchmarking performance Brand management Concept planning Development strategy Finance Investment appraisal Market entry Strategic planning Sustainability |
Chairman of asset management company incubating a chain of budget hotels in India | Research and write initial business plan and, once approved, develop an initial and informal prospectus to raise 2nd tranche of seed capital | ||
| 2009 | RFP management Hotel operator selection |
CEO Jordanian mixed use development joint venture | Support board committee to develop criteria for the selection of a hotel operator for a business hotel to be built adjacent to the country's leading convention centre | ||
| 2009 | Benchmarking performance Business turnaround General management Finance Sales and marketing management Strategic planning Valuation advice |
CEO of hotel division of quoted Irish insurance company owning and operating hotels in Ireland and elsewhere | Review of one hotel's relative performance, operating processes and development of independent assessment of medium term opportunities for levels of profit delivery | ||
| 2009 | Benchmarking performance Brand management Concept development Market entry Investment appraisal Site development Strategic planning |
CEO of hotel project consultancy and lead vice president at THSP | Support the development of a marketing and financial analysis of a proposed budget hotel in Southern England | ||
| 2008 | Investment appraisal Strategic planning |
CEO Polish property developer | Develop a business plan for an extended stay hotel to support an application for bank funding | ||
| 2008 | Investment appraisal Strategic planning |
CEO Saudi Arabian trading group | Strategic assessment of existing hotel | ||
| 2008 | Investment appraisal Management development and training Strategic planning |
Belgium office of Swedish based property advisors | Develop and deliver a management development event | ||
| 2008 | Development strategy Distribution channel management General management IT strategy Management development and training Organisational design Process design Project management Strategic planning |
CEO hotel division of Korean multi-national | Design process map for development within agreed strategy and enable required standards of operation across the company | ||
| 2008 | Investment appraisal Strategic planning |
CEO of UK start-up | Critique internally developed business plan prior to commencing external funding pitches | ||
| 2008 | hoteldoctor | CEO of Prague based hotel owner / operator | To conduct hoteldoctor | ||
| 2008 | Franchisee relationship management Hotel operator relationship management Strategic planning |
UK-based CEO of privately held company | To review proposed franchise and management contracts for proposed development and provide advice in respect of all aspects of the development of a limited service mid-market hotel to be developed in Birmingham (England) | ||
| 2007 | Asset management Strategic planning Legal affairs Site development |
Irish privately owned company | Provide advice in respect of proposed lease structuring | ||
| 2007 | Brand management Development strategy Hotel operations Investment appraisal Market entry Strategic planning |
Director of International Development UK quoted plc | To develop models that demonstrate the returns to be enjoyed under each of an ownership, leasing and management contract model | ||
| 2007 | Boutique hotels General management Process design |
Owner of boutique hotel in Spain | Define and document appropriate operating policies and procedures. | ||
| 2007 | Brand management Concept planning Development strategy Investment appraisal Resorts Site development Spa, health and fitness management Strategic planning |
Owners of an existing hotel in one of the UKs leading tourism destinations | To research the market and recommend a concept for a new-build hotel to meet the needs of the market, and to demonstrate its viability as part of a mixed-use development that is planned to include hotel, spa and residential components | ||
| 2007 | Asset management Hotel operator relationship management Investment appraisal Pricing Rooms management Sales and marketing management |
EMEA head of US based quoted asset management company | To review one aspect of a capital plans for a major hotel proposed by the management company (a global brand) and to provide independent advice on the viability of the proposal | ||
| 2007 | Channel management Distribution channel management Investment appraisal Sales and marketing management Strategic planning |
Area director of operations global brand | Provide advice in respect of the proposal to invest in a major repositioning of the conference and meeting infrastructure at a large globally branded hotel located close to a major UK airport | ||
| 2007 | Investment appraisal Management development and training |
World Tourism Organisation | To provide a training workshop for Bahraini public and private sector stakeholders with a view to enhancing their knowledge and skills and gain awareness of the required standards and skills necessary for achieving international standards of excellence in establishing and managing hotels | ||
| 2007 | Brand management Development strategy Hotel operator selection |
Country head of Jordanian subsidiary of Dubai publicly-held real estate developer | In respect of two hotels with different customer offers, identify / validate the hotel operator(s) choice and provide commercial support through the contracting phase with the chosen operator(s) | ||
| 2007 | Hotel management contracts | Head of hospitality at Dubai publicly-held real estate developer | Provide commercial support in the development of a master agreement with a global operator | ||
| 2007 | Brand management Concept planning Development strategy Hotel operator selection Investment appraisal Strategic planning |
Owner of privately held real estate development company in Poland | In respect of a proposed hotel in Wroclaw, validate the choice of brand for the hotel, refine the hotel element of the business plan to reflect achievable revenues and cash flows, integrate the updated hotel business plan into the overall business plan and prepare a document to support the application for the desired debt facilities. | ||
| 2007 | Development strategy Hotel operator selection Investment appraisal |
Head of administration at a major UK research park | Determine whether new supply can be safely added to a market in which the client in some way controls a percentage of demand and, if so, to recommend market position, brand, room count and other facilities for the proposed hotel, as well as an estimate of the room revenue that could be expected and develop a business case for the investment in the proposed hotel. | ||
| 2007 | Strategic planning Boutique hotels Investment appraisal |
Private offshore investor | Evaluate an investment opportunity for boutique hotels in Bucharest (Romania) | ||
| 2006 | Human resources Technology |
Director of human resources of a quoted UK hotel chain | Advise on the job and person description and recruitment channels, appropriate to a director of information services | ||
| 2006 | Strategic planning Organisational development Channel management Brand management |
CEO Europe of a major private equity fund | Provide advice on revenue management opportunities at two branded managed hotels in Italy | ||
| 2006 | Strategic planning Organisational development Human resources Hotel operator relationship management |
Managing director of UK based private company with interests in several unbranded hotels | Provide support to the due diligence process associated with valuing a 50% share in a hotel | ||
| 2006 | Web site development | Board of UK company specialising in the management of own and branded hotels and restaurants in the UK | Provide project management for a revamp of the company's web site, including devising amendments to content, structure and navigation | ||
| 2006 | Project management Resorts |
Head of UK-based hospitality service line of global real estate solution provider | Provide a single source for the co-ordination of a multi-resort development project in Mozambique | ||
| 2006 | Strategic planning Technology Channel management |
CEO of one of the UK's leading tour operators | Provide expert advice on certain commercial aspects of due diligence prior to the acquisition of a Dutch online distressed inventory reseller | ||
| 2005 | Process design and legal Technology |
CEO of a quoted UK hotel chain | Provide advice and mentoring to an internal team required to envisage finance processes for the future | ||
| 2005 | Finance | Joint venture based in Luxembourg in which a major private equity house is a majority owner | Provide advise and support in the financial, legal and other compliance matters affecting the JV and its several subsidiaries in other jurisdictions | ||
| 2005 | Market entry Hotel operator relationship management |
CEO of UK quoted company developing leading hotel, golf, timeshare, villa, water sports resort in Greece | Develop strategic positioning document, identify potential hotel operators for four first class hotels, shortlist and negotiate with preferred operators and secure value adding management contracts | ||
| 2005 | Strategic planning Sales and marketing management Investment appraisal Brand management |
COO London of one of the top five global hotel companies | Provide advice on eight different strategic options under consideration for the long-term positioning of a well-known central London hotel as part of a process being conducted with the hotel's UAE based owner | ||
| 2005 | Human resources Process design and legal Technology |
COO UK quoted hotel group | Provide assessment of people, process and technology infrastructures within finance function at leading UK destination hotel and propose plan to resolve inefficiencies | ||
| 2005 | Strategic planning Market entry Brand management |
Managing director of Italy-based multi-national | Provide advice on opportunity to launch branded boutique hotels in six capitals around the world targeted at narrowly defined market | ||
| 2005 | Leadership development Strategic planning |
COO one of the top 15 global hotel companies headquartered in France | Provide expert advice to finalise brand and enterprise strategy | ||
| 2004 | Process design and legal Finance |
CFO of a major global hotel operating company | Provide assessment of complete risk management process | ||
| 2004 | Market entry/exit Brand management Finance Organisational development |
Managing director of a Glasgow-based multi- brand hotel management company | Provide commercial due diligence concerning branding issues, valuation issues, financial management issues and transition advice in respect of a parcel of 11 hotels being disposed of by a global hotel company | ||
| 2004 | Strategic planning Leadership development |
COO of a major European hotel brand with 1000 owned rooms in a major European capital | Provide expert advice to operations team to develop strategic three-year revenue plan building absolute and relative growth | ||
| 2004 | Strategic planning Hotel operator relationship management |
Deputy managing director of a pan-European consultancy | Facilitate launch of pan-European benchmarking service | ||
| 2004 | Strategic planning Asset management |
Managing director of a Jordanian real-estate company owners of a major hotel operated under management contract by a top ten global hotel company | Provide assessment of certain strategically important asset management options | ||
| 2004 | Strategic planning Asset management |
CEO of Jordanian holding company | Provide advice on how to maximise value from recent acquisition of city centre plot with eight-year-old and un-exercised licences to build and operate a hotel | ||
| 2004 | Process design and legal | CEO of a pan-European hotel owning company | Establish draft contract terms for shared service centre to be managed by global operator | ||
| 2003 | Market entry/exit | VP Poland of a major Swedish real estate and construction company | Establish sustainable EBITDA for a hotel as part of vendor due diligence | ||
| 2003 | Process design and legal | CFO a global hotel company headquartered in Switzerland | Provide expert advice on pre-opening processes | ||
| 2003 | Strategic planning Hotel operator relationship management |
CEO of Europe's leading provider of digital entertainment systems for hotels | Enabling aspects of market entry in certain countries |
