hotelmatters - Issue 19 - December 2011

Welcome to the new edition of our client facing newsletter Hotelmatters, written for you by us.

As 2011 comes to a close, we look back at the year’s assignments where we have worked with clients in Belgium, Ireland, Mongolia, Poland, Portugal, South Korea, Spain and the UK. We’ve been engaged in projects where we’ve been able to provide clients with guidance at critical moments in the development of their existing or planned hotel and resort business. It is our experience with clients in the field, helping to build the hotel and resort businesses of the future that reinforces our passion for this global industry and provides the inspiration for the articles you are about to read. Please also watch for an interview with one of our associates later in the newsletter!

If there is a theme in the following articles, it is that sustainable business success will come if you and your team focus on designing and creating a scenario for excellent customer experiences, delivered by engaged and driven management and staff. Whilst the new distribution and communication channels have a key role to play in such success, it is also helpful to “go back to basics” and part of this is ensuring that your customers are as passionate advocates of your hotel and resort business as you are.

We hope you enjoy this newsletter and the video and that they help you stand back from your business for a moment to reflect. If you think we can help you and your team make a turnaround happen in your hotel and resort business, then please contact us.

With best wishes for the holiday season!

Your team at The Hotel Solutions Partnership

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