Standard operating procedures
Our advisory services are available to research, critique and write these step-by-step procedures that promote uniformity in hotel operations helping to clarify employee expectations in all aspects of operations.
Case Studies
Case Study 1: Standard Operating Procedures Read more >
Case Study 2: Enabling strategic growth Read more >
Case Study 3: Process improvement including underpinning technology tools Read more >
Associated Experts
Ian Graham: leads and contributes to complex advisory assignments for hotel owners and operators around the world, leveraging his deep understanding of the goals of the guest, the hotelier, the investor, the lender and the brand owner - and all this from a unique base of experience that has seen him working on hotel issues in more than 60 countries
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Larry Bowman: is a specialist in the ‘people dimensions’ of the international hospitality business, helping clients to achieve their strategic goals by making effective use of their people as a source of competitive advantage.
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Doug Fiedler: provides advice in building quality, customer satisfaction and ROI for all aspects of food and beverage operations.
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Duncan MacArthur: undertakes operational reviews in the hotel, condo-resort and leisure sectors. His skills and experience are in business planning and start up's, performance improvement, operational reviews and business turnarounds. He adds value to both the operational and people aspects of the business.
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Michael Vastardis: provides clients with highly creative solutions to operational issues leveraging his wide experience of independent hotel properties as well as international hotel chains.
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