Service strategy and skills
Our advisory services are likely to address some or all of the critical elements of service delivery, including but not limited to 1. communicating with guests before, during and after the stay 2. making service a priority for employees 3. responding to guest comments and complaints 4. empowerment of staff 5. knowing the guest and customer 6. managing customer relationships.
Case Studies
Case Study 1: Standard Operating Procedures Read more >
Case Study 2: Enabling strategic growth Read more >
Case Study 3: Repositioning the operation of a luxury hotel Read more >
Associated Experts
Larry Bowman: is a specialist in the ‘people dimensions’ of the international hospitality business, helping clients to achieve their strategic goals by making effective use of their people as a source of competitive advantage.
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Doug Fiedler: provides advice in building quality, customer satisfaction and ROI for all aspects of food and beverage operations.
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Aurelie Denoueix: spent a few years in Bali where she has found the inspiration to dedicate herself to the spa & wellness industry, and resulting in her creating Asea Spas in France, Turkey and Egypt. This is her version of the Asian flair spa which she aims to share with the world. Since the beginning of 2010, she has expanded her services to spa consulting, building new spa concepts tailor made for the hotel industry.
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