Quality management
Our advisory services will typically provide support to the hotel or hotel company in each of three areas – quality control, quality assurance and quality improvement.
Associated Experts

Larry Bowman: is a specialist in the ‘people dimensions’ of the international hospitality business, helping clients to achieve their strategic goals by making effective use of their people as a source of competitive advantage.
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Doug Fiedler: provides advice in building quality, customer satisfaction and ROI for all aspects of food and beverage operations.
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David Williams: David Williams provides Corporate Social Responsibility (CSR) and Sustainability advisory services, from the birth of a CSR concept and initial baseline audit, through operational integration, to company reporting within international standards. In addition, he has more than 40 years of financial control, preopening, operational and asset management experience in the hospitality industry.
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Francois Touzin : Francois Touzin provides consulting support and advice to address all operational and strategic developments of a hotel or resort including operational and market surveys, feasibility advice and management structures.
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