Process improvement
Our consultants will assist clients to optimise processes simplifying, eliminating and automating process elements with the result that there is a material improvement in the hotels’ operational efficiency and brand effectiveness. Our advisory services will involve reducing or even eliminating wasted effort.
Case Studies
Case Study 1: Broken Technology Read more >
Case Study 2: Standard Operating Procedures Read more >
Case Study 3: Enabling strategic growth Read more >
Associated Experts

Ian Graham: leads and contributes to complex advisory assignments for hotel owners and operators around the world, leveraging his deep understanding of the goals of the guest, the hotelier, the investor, the lender and the brand owner - and all this from a unique base of experience that has seen him working on hotel issues in more than 60 countries
Read more >
Larry Bowman: is a specialist in the ‘people dimensions’ of the international hospitality business, helping clients to achieve their strategic goals by making effective use of their people as a source of competitive advantage.
Read more >
Doug Fiedler: provides advice in building quality, customer satisfaction and ROI for all aspects of food and beverage operations.
Read more >
Ibrahim Koura : provides consultancy services based on 40 years' experience with ITT Sheraton, Rezidor, Almullah Group and others in financial, asset and general management, and business development.
Read more >
Duncan MacArthur: undertakes operational reviews in the hotel, condo-resort and leisure sectors. His skills and experience are in business planning and start up's, performance improvement, operational reviews and business turnarounds. He adds value to both the operational and people aspects of the business.
Read more >
Mike Wrigley: provides hotel consulting solutions across a wide range of technology issues including system research, start-ups, IT strategies, new-build infrastructures and project turnarounds.
Read more >
Petra Deuter: has a strong track record of growing revenues through multiple channels and is an excellent leader of, and member of, teams driving profit initiatives throughout the Americas and Europe
Read more >
Dennis Gavagan: is an award winning executive chef providing clients with advice in all aspects of the design and delivery of culinary standards.
Read more >
Dennis Nau: provides strategic thought and helps develop creative, practical tactics to deliver on the strategic promise. His strengths include strategic planning, leadership development, marketing and operations.
Read more >
David Williams: David Williams provides Corporate Social Responsibility (CSR) and Sustainability advisory services, from the birth of a CSR concept and initial baseline audit, through operational integration, to company reporting within international standards. In addition, he has more than 40 years of financial control, preopening, operational and asset management experience in the hospitality industry.
Read more >
Michael Vastardis: provides clients with highly creative solutions to operational issues leveraging his wide experience of independent hotel properties as well as international hotel chains.
Read more >
