Process design
Our advisory services will bring best practice to a hotel client in the design of workflow to optimise outcomes, and will typically also address the implementation issues associated with the newly designed processes.
Case Studies
Case Study 1: Enabling strategic growth Read more >
Case Study 2: Marketing strategy and sales and marketing action plan Read more >
Case Study 3: Changing from chain affiliation to become independent Read more >
Associated Experts
Doug Fiedler: provides advice in building quality, customer satisfaction and ROI for all aspects of food and beverage operations.
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Niall Murray: specializes in large integrated resorts, casinos and hotels, with a particular focus on strategic and operations development, pre-opening, quality guest service, performance optimization and human resource development.
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