Process design
Our advisory services will bring best practice to a hotel client in the design of workflow to optimise outcomes, and will typically also address the implementation issues associated with the newly designed processes.
Case Studies
Case Study 1: Enabling strategic growth Read more >
Case Study 2: Marketing strategy and sales and marketing action plan Read more >
Case Study 3: Changing from chain affiliation to become independent Read more >
Associated Experts
Ian Graham: leads and contributes to complex advisory assignments for hotel owners and operators around the world, leveraging his deep understanding of the goals of the guest, the hotelier, the investor, the lender and the brand owner - and all this from a unique base of experience that has seen him working on hotel issues in more than 60 countries
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Doug Fiedler: provides advice in building quality, customer satisfaction and ROI for all aspects of food and beverage operations.
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Petra Deuter: has a strong track record of growing revenues through multiple channels and is an excellent leader of, and member of, teams driving profit initiatives throughout the Americas and Europe
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