Performance management

Our advice is likely to be provided to a hotel company that is planning to implement or wishes to evaluate a performance management process and this is likely to consist of five elements:-

Work is planned and expectations are set
Performance of work is monitored
Staff ability to perform is developed and enhanced
Performance is rated or measured and the ratings summarised
Top performance is rewarded

Case Studies

Case Study 1: Repositioning the operation of a luxury hotel Read more >

Case Study 2: hoteldoctor Read more >

Case Study 3: Process design Read more >

Associated Experts

Larry Bowman: is a specialist in the ‘people dimensions’ of the international hospitality business, helping clients to achieve their strategic goals by making effective use of their people as a source of competitive advantage.

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