E-commerce

Our advisory services will assist the client in design and implementation of processes associated with the buying and selling of products or services over electronic systems such as the Internet and other computer networks. The increasing use of these tools has spurred on and drawn in innovations in electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. Modern electronic commerce typically uses the World Wide Web at least at some point in the transaction's lifecycle, although it can encompass a wider range of technologies such as e-mail as well. Electronic commerce that is conducted between businesses is referred to as business-to-business or B2B. Electronic commerce that is conducted between businesses and consumers, on the other hand, is referred to as business-to-consumer or B2C. The hospitality industry is continually developing both B2B and B2C applications.

Case Studies

Case Study 1: Enabling strategic growth Read more >

Case Study 2: Developing an I.T. Strategy Read more >

Case Study 3: Process improvement including underpinning technology tools Read more >

Associated Experts

Ian Graham: leads and contributes to complex advisory assignments for hotel owners and operators around the world, leveraging his deep understanding of the goals of the guest, the hotelier, the investor, the lender and the brand owner - and all this from a unique base of experience that has seen him working on hotel issues in more than 60 countries.

Peter Fitzgerald: advises on all areas of sales, marketing, distribution, global distribution systems, hotel representation, online channel management, central reservation systems, property management systems and e-commerce.

Gideon Dean: works mostly in the fields of online and social commerce, media and content strategies and digital business evolution. Equally comfortable at executive or hotel level engagements, hotel and travel distribution and technology continue to be his passion and focus.

Richard Coates: is an experienced advisor offering strategy development, business and marketing planning services to the hospitality, tourism and travel sector.

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